Delivery & Returns
Free delivery in London.
DELIVERIES WITHIN THE UK
All of our bespoke items are delivered via a white glove delivery service. For any deliveries outside of London please get in touch and we can provide you with a quote.
We offer an international shipping service for all of our items on a case by case basis. If you have an international order please get in touch and we will be able to provide you with a quote.
For all orders, once your order has been placed and arrives into our warehouse, our team will get in touch to arrange a delivery date with our complimentary white glove delivery service.
If you order multiple items, please be aware these can arrive into our warehouse at different times, please refer to product lead time within the product description. Our team will give you the option for your orders to arrive in one delivery or separate deliveries.
WHITE GLOVE DELIVERY SERVICE (UK ONLY)
Our logistics partner will provide a white glove service which includes delivery to the shipping address, placement of the item in a room of your choice, assembly of the furniture and the tidy removal of all packaging.
It is the customers responsibility to have considered the measurements of each item and have suitable access for the installation. Please refer to the product description for all measurements details. If you have any questions regarding the dimensions of an item or should you require an access evaluation prior to ordering an item, we are here to help firstname.lastname@example.org.
WE ARE HERE TO HELP
Our team are on hand to help for all enquiries at email@example.com and will make outbound calls for all order related arrangements between 9am - 5pm to the number you have provided.
MADE-TO-ORDER RETURNS & CANCELLATIONS
Items that are bespoke, made to order are non-returnable. We have a 48 hours cooling off period on all bespoke items which means you may cancel your order up to 48 hours after placing it and receive a full refund. After this, you may not be able to get a refund on your order if it has gone into production.
For items that are ‘available now’, amendments and cancellations are possible but only if you have not been given your tracking number at this point. Please email us at firstname.lastname@example.org as soon as possible and we will see what we can do.
We accept any of these items for return within 14 days of purchase as long as they are in perfect, re-saleable condition (receipt of purchase must be provided).
If for any reason you aren't completely satisfied with your goods, contact us and we will help you in every way we can. Any unwanted item, unless faulty, must be returned, undamaged and unused, in a re-saleable condition.
To return your order please contact our team at email@example.com with your order number to organise the correct return method for your unwanted goods.
Charges will apply on all furniture returns.
We are unable to offer exchanges on any purchases. If you wish to change your item(s) please return your order for a refund and a new order will be raised.